TERMS & CONDITIONS
ALHODA HAJJ GROUP USA Over 39 Years of Excellence in Umrah, Hajj & Worldwide Travel Services
1. BOOKING & PAYMENT TERMS
A booking is confirmed only upon receipt of a deposit or full payment.
- A deposit is required to secure all travel services
- Final payment deadlines will be provided at the time of booking
- Failure to complete payment by the due date may result in cancellation with applicable penalties
All prices are quoted in U.S. Dollars and are based on rates available at time of booking. Unless otherwise stated, all prices are per person based on double occupancy.
ALHODA HAJJ GROUP USA reserves the right to adjust pricing due to:
- Fuel surcharges
- Government taxes or fees
- Currency fluctuations
- Supplier cost increases
All such increases must be paid prior to departure.
2. NON-REFUNDABLE DEPOSITS (ALL BOOKINGS)
All deposits and payments made to ALHODA HAJJ GROUP USA are strictly non-refundable under any circumstances, including but not limited to:
- Personal reasons
- Medical conditions
- Visa denial
- Airline delays or cancellations
- Government restrictions
- Travel disruptions
- Any change in personal plans
All deposits are considered earned upon receipt due to administrative, planning, and supplier commitment obligations, and are not held in escrow.
3. CUSTOM / PRIVATE TRAVEL PLANNING FEES
For exclusive private or customized travel services, a 10% non-refundable planning/service fee applies.
- Due at final payment
- Non-refundable once itinerary planning begins
- Separate from cancellation penalties or supplier charges
4. SPECIAL EVENTS & HIGH-DEMAND TRAVEL
Applies ONLY to:
- Umrah Trips
- Hajj Trips
- Special travel programs
- Custom-designed VIP/private travel arrangements requiring exclusive planning, accommodations, or arrangements
All payments for these programs are:
- 100% non-refundable
- Non-changeable
- Non-transferable
Any deposit made towards Alhoda Hajj Group Travel Service is non-refundable.
5. STANDARD CANCELLATION POLICY (ALL OTHER TRAVEL)
More than 90 Days Before Departure
- Non-refundable deposits
- Non-refundable penalty 25% of total trip
- Plus any non-refundable supplier costs listed below
60–89 Days Before Departure
- Non-refundable deposits
- Non-refundable penalty 60% of total trip
- Plus any non-refundable supplier costs listed below
45–59 Days Before Departure
- Non-refundable deposits
- Non-refundable penalty 90% of total trip
- Plus any non-refundable supplier costs listed below
30–45 Days Before Departure
- Non-refundable deposits
- 100% penalty for entire full trip payment
0–30 Days Before Departure
- 100% of all payments are non-refundable
6. NON-REFUNDABLE SUPPLIER COSTS
any non refundable air fare, any non refundable hotel accommodations, any cruise penalties or any other non refundable travel services like transportation, special requests or any other services not mentioned above.
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Client expressly acknowledges that these third-party supplier charges are governed by independent contracts and may exceed amounts paid to ALHODA HAJJ GROUP USA, and client agrees to remain fully liable for such charges.
7. ITINERARY MODIFICATIONS
We reserve the right to reverse or modify itineraries due to:
- Weather / natural environmental causes
- Airline schedule changes
- Hotel overbooking
- Cruise rescheduling
- Government regulations
- Operational or safety issues
No refunds apply for such changes.
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Substitutions of equal or greater value may be made without prior notice when necessary to maintain operational integrity.
8. AIRFARE & THIRD-PARTY SERVICES
- Airline tickets are typically non-refundable
- Supplier penalties are additional
- Hotels, cruises, and transport providers operate under their own policies
- ALHODA HAJJ GROUP USA is not responsible for third-party service failures
9. NO-SHOW POLICY
Failure to appear results in 100% forfeiture of all payments.
10. TRAVEL INSURANCE
Strongly recommended for all travelers.
11. PASSPORT & VISA RESPONSIBILITY
Client is fully responsible for valid passports, visas, and entry requirements.
No refunds apply for failure to comply.
12. FORCE MAJEURE
No refunds for events beyond control including:
- Natural disasters
- War
- Pandemics
- Government actions
- Civil unrest
13. LIABILITY LIMITATION
Liability is strictly limited to the total amount paid.
No indirect or consequential damages apply.
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Client waives all claims for emotional distress, loss of enjoyment, or indirect damages arising from travel disruptions.
14. PAYMENT DISPUTES & CHARGEBACK POLICY
Client agrees:
- Must contact ALHODA HAJJ GROUP USA before any dispute
- No chargebacks without prior communication
- Disputes may be resolved via credit for future travel within 12 months
- Unauthorized chargebacks may result in legal recovery action
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Client agrees that initiating a chargeback without prior written notice constitutes breach of contract and may result in collection proceedings.
15. CREDIT CARD AUTHORIZATION
By payment, client authorizes ALHODA HAJJ GROUP USA to charge payment method for services.
Client agrees:
- Payments are valid and authorized
- No chargebacks without prior contact
- All deposits are non-refundable
16. PAYMENT METHODS & PROCESSING FEES
Accepted:
- Credit / Debit cards
- Zelle
- Bank wire transfer
- Checks (subject to clearance)
A 4% non-refundable credit card processing fee applies to all card payments.
17. TERMS ACCEPTANCE (ALL PAYMENT METHODS)
By making payment via ANY method, client agrees:
- Full acceptance of these Terms & Conditions
- Binding legal agreement
- Applies to all payment methods
This agreement is legally binding upon payment or confirmation.
18. INDEMNIFICATION
Client agrees to hold ALHODA HAJJ GROUP USA harmless from claims arising from breach or misuse.
19. SEVERABILITY
If any clause is invalid, remaining clauses remain enforceable.
20. DISPUTE RESOLUTION
Binding arbitration in California where permitted by law.
21. CALIFORNIA TRAVEL CONSUMER RESTITUTION FUND (TCRF)
Eligible California customers may be covered under TCRF:
- Claims over $50
- Maximum coverage: $15,000
- Must file within 12 months
- $35 processing fee may apply
- Certain civil remedies may be waived
22. GOVERNING LAW
State of California, USA
23. DIGITAL ACCEPTANCE, ELECTRONIC SIGNATURE & WEBSITE CHECKOUT AGREEMENT
By checking the acceptance box, submitting a booking form, or completing payment on the ALHODA HAJJ GROUP USA website, the client expressly agrees that:
- The client confirms they have read, understood, and fully agreed to these Terms & Conditions in their entirety
- The client acknowledges that this agreement constitutes a legally binding contract under applicable U.S. electronic transaction laws (including ESIGN Act and UETA where applicable)
- The client agrees that clicking “I Agree” or completing payment acts as a valid electronic signature with the same legal effect as a handwritten signature
- The client confirms authorization to use the selected payment method (credit card, debit card, Zelle, wire transfer, or check)
- The client agrees that payment constitutes full acceptance of all cancellation, refund, and non-refundable policies stated in this agreement
- The client agrees not to initiate any chargeback, dispute, or reversal without first contacting ALHODA HAJJ GROUP USA in writing to seek resolution
- The client agrees that any unauthorized chargeback may be treated as breach of contract and may result in collection action or legal recovery proceedings
- The client agrees that disputes may be resolved through future travel credit within 12 months at the discretion of ALHODA HAJJ GROUP USA
24. PAYMENT TIMESTAMP & DIGITAL RECORDS
The client agrees that electronic records including IP address, timestamp, booking logs, and payment confirmation are valid evidence of acceptance.
25. MERCHANT ROLE DISCLOSURE
ALHODA HAJJ GROUP USA acts solely as a travel service provider and booking intermediary. All transportation, lodging, cruise, and third-party services are provided by independent suppliers.
26. NO ORAL MODIFICATIONS
No employee, representative, or agent is authorized to modify these Terms orally. Any modifications must be made in writing by authorized company management.
27. FRAUD & PAYMENT AUTHENTICATION LIABILITY SHIFT
Transactions processed with bank authorization systems are considered fully authenticated by the issuing bank.
28. ENTIRE AGREEMENT
These Terms & Conditions constitute the entire agreement between the client and ALHODA HAJJ GROUP USA and supersede all prior communications, representations, or understandings, whether written or verbal.
